Clients who maintain a Support Contract with us are eligible to receive Support during normal office hours at no additional charge. Tech Support is available to all others on a first-come, first-served basis, subject to an hourly labor rate, and pre-paid by VISA or MasterCard.

For the best Support service...

• Please give us your cooperation! We will need to route your call to the correct person so we may need to ask you a series of questions to make that determination.
• If this is a new issue, please bear with us.  We will need to log your issue into our system.  We will give you a Tech Reference # after logging the details of the issue.  If we do not, please be sure to bring it to our attention!
• If you already have an open issue, please have your Tech Reference # ready.  Every time an issue is logged into our system a Tech Reference # is assigned in order to identify it. You must identify this number on all subsequent correspondence or phone calls to ensure that accurate information is relayed.
• Be frank and explicit. If you mislead our technicians because you’ve done something that you don’t want us (or perhaps your supervisor) to know about, we may waste a great deal of time trying to isolate the cause and extent of the problem.
• Use the online manual! It contains the answers to many of the procedural “How To” questions that you may have and will save you a call.
• Please maintain a professional attitude with our staff. We understand that you’re experiencing a problem and that it’s important that you get it resolved so we will do our best to take care of you in the fastest possible manner. Following the steps given above will greatly increase our ability to help you more effective and efficiently.
• Please review Tips for Faster Service to ensure that you have all of the necessary information to resolve your issue as quickly as possible.