Staff gives you tips on how to make EZZ work even better for you. If you have
a Tip you've discovered while using EZZ, you may join our "Submit
a Tip" Club simply by E-mailing our masters of the trade.
Tip#1. You "took" a credit memo against a supplier invoice and paid the balance of the bill with a manual check. To get the result you want, make the manual
check a partial payment on the supplier invoice, then apply the credit memo later in payment selection against the invoice balance (which should be the same amount as the credit memo.)
just received a refund check from a vendor. Great! But how do you process it?
Your best option is to enter this into Cash Receipts Applications, with your
House Account as the customer. The steps will be as follows:
- Press F9 (misc. Menu)
- Select G/L Cash Only
- The <G/L Misc.>
- Enter the G/L account
number to affect i.e. miscellaneous income.
- Enter the transactions
This will result in a GLM
transaction type code appearing next to the cash amount.
Non-inventory item (a no cost, price only item) is not printing on the
customer copies. When you set up the item, did you remember to create a
component with customer item number and description? If no, it is printing
that blank space.
Touch that Dial! Sometimes when the system isn't doing just what we'd like,
the urge to just switch it off or "get yourself out" can be
overwhelming. Before you succumb to the temptation... Stop! You're
jeopardizing your data! Take a deep breath... and try the following. If you
have an error message on the screen, give us a call. Getting yourself out of
it by using F5 will not fix the problem and may actually make things worse.
Our technicians will be able to repair the problem and help ensure that it
doesn't occur again.
Things to try for common
Terminal/PC is hung:
- Press CTRL-Q. A
workstation can be "paused" by pressing CTRL-S. Quite often,
we have found that an operator intending to press SHIFT-S, actually
presses CTRL-S and shuts off their workstation. CTRL-Q will turn it back
- Press CTRL-BREAK or
CTRL-C. This will interrupt execution of any program of ours that you
might be caught in.
- Did the terminal hang
just after you attempted to print something? If so, make sure that the
printer is on-line, and check all of the cables & connections to the
- Check the cables to the
workstation in question.
- If all appears well,
give us a call, and we'll track down the problem!
Tip#5. Error Zero 0
Everyone encounters this little inconvenience from time to time. If it happens
to you, don't panic. Relax! An Error 0 simply means that some information or a
device that you are trying to use is already in use. Before you grab the phone
to call Tech Support, check the following:
- Have you hot-keyed into something that you had already started earlier?
- Is anyone else in the same exact area of the software?
- If you're printing, is the printer out of paper or otherwise off-line?
The EZZ software can do many
different and complex tasks simultaneously. In order to accomplish and not
jeopardize your data integrity, we "lock" records when they are
being edited. For example, if you try to maintain an order that someone else
is working on, you get the Error 0.
If you've encountered an
Error 0, simply go to another terminal and type in a "T" at any
menu, and press ENTER. This will display a list of all your active users, and
where in the software they are. Odds are, you'll find your culprit right
there. Oftentimes, it's someone who is at lunch, or who has gone home for the
day, and forgotten to log off of our software. Get them out of the software,
then go back to your own workstation with the Error 0. Select the
"Continue" option from the menu that popped up, and you should be
back in operation. If you have a "Ready" prompt, type in
"RUN" and press ENTER. This should pick up your processing where you
had left off.
Tip#6. Deleting a
You may have some customers in your system which need to be removed
because they have closed, moved, or no longer use your products. In order to
delete a customer...
- Set up an additional
customer named "DELETE", if you don't already have one.
- Go to the Customer Master File (CFM) Menu
- Choose "Combine Existing Customers"
- Combine the Customer that you want to delete with the Customer named "DELETE"
This will cleanly move all of the data related to your inactive account over to "DELETE".