Customer Service & Support
|Our Technicians are available
to take your calls Monday - Friday 8:00a.m. to 5:00p.m. EST at:
Clients who maintain a Support
Contract with us are eligible to receive Support during normal office hours
at no additional charge. Tech Support is available to all others on a
first-come, first-served basis, subject to an hourly labor rate, and pre-paid by
VISA or MasterCard.
For the best Support
Please give us your cooperation! We will need to route your call to
the correct person so we may need to ask you a series of questions to make
- If this is a new issue, please bear with us. We
will need to log your issue into our system. We will give you a Tech
Reference # after logging the details of the issue. If we do not, please
be sure to bring it to our attention!
- If you already have an open issue,
please have your Tech Reference # ready. Every time an issue is
logged into our system a Tech Reference # is assigned in order to identify it.
You must identify this number on all subsequent correspondence or phone
calls to ensure that accurate information is relayed.
Be frank and explicit. If you
mislead our technicians because you’ve done something that you don’t want us
(or perhaps your supervisor) to know about, we may waste a great deal of time
trying to isolate the cause and extent of the problem.
Use the online manual! It contains
the answers to many of the procedural “How To” questions that you may have and
will save you a call.
- Please maintain a professional
attitude with our staff. We understand that you’re experiencing a problem and
that it’s important that you get it resolved so we will do our best to take
care of you in the fastest possible manner. Following the steps given above
will greatly increase our ability to help you more effective and efficiently.
Please review Tips for Faster Service to ensure
that you have all of the necessary information to resolve your issue as
quickly as possible.