Ordering Information &
Policies
Welcome to your new Habitat Store On-Line. We want your shopping
experience to be as user-friendly as possible, so if you ever have
questions or comments, please direct them to
support@habitatstoreonline.com or call us.
This website has been designed for Personal or Business Credit Cards,
and Corporate Employee Purchases. Your credit card statement
will show CAM, Inc. as the vendor.
Shipping &
Handling Rates
Published Freight Chart shows standard rates for Ground shipments to the
continental U.S. only. Additional Freight charges for Shipments outside
of the continental U.S. or Rush Service will be added to your invoice.
On stock items, allow 3-7 days for delivery. Any item out of stock at the
time of order will be shipped as soon as product
is available.
For International
shipments, additional charges such as air Freight, Tariffs, Duties, VAT,
taxes, etc. may be billed separately from your original invoice.
Sometimes this could take up to two months.
USA Ground
Shipping & Handling Rates (excluding Alaska & Hawaii)
| Order
$ Total |
Freight $ Amount |
| Up to
$30.00 |
$ 7.25 |
| $30.01 -
$60.00 |
$ 8.00 |
| $60.01-
$100.00 |
$ 9.00 |
| $100.01 -
$150.00 |
$13.00 |
| $150.01 -
$200.00 |
$15.00 |
| $200.01 -
$300.00 |
$17.50 |
| $300.01 -
$400.00 |
$22.00 |
| $400.01 + |
approx 6% |
FedEx-UPS Ground Zone Chart
The following chart shows the number of days required to ship via standard
Ground freight from our Kansas City 66214 Warehouse to Commercial
locations within the U.S.
This map
illustrates service schedules in business days for FedEx Ground shipments. Please note: For FedEx Ground, a business day does not
include Saturdays,Sundays, or holidays. Example: You ship a package on
Monday that takes 2 business days to arrive. You do not count the day you
ship as a business day, so your package would arrive on Wednesday, the
second business day after the ship date.
For RUSH orders:
If
needed the NEXT business day, enter your order for in-stock items before
12 Noon for guaranteed Fed Ex or UPS AIR delivery the next week-day or via
2-day Air, additional freight charges will be added to the invoice. Use
the Date Needed By and/or Rush Charges Approved fields on
the CheckOut Screen and enter your Comments-Special Instructions at
the bottom. Feel free to call CAM to confirm shipment details.
Returns /
Exchanges
Your
satisfaction is guaranteed. If for any reason you are not satisfied with
your stock Habitat for Humanity logoed merchandise, please contact us to
expedite an exchange.
Return requests must be made to CAM within 15 days of receipt and
the merchandise must be in its original condition. To make a Return or
Exchange, please open the linked Return Authorization PDF file below,
print, fill out, and fax back to CAM at 913-385-3033.
Click
Here to download a RETURN AUTHORIZATION FORM.
If you do not have Acrobat Reader to view this PDF form,
please go to 
where you may download the
program for FREE.
Phone:
800-422-5914 (KC Area 913-378-0657)
Fax: 913-385-3033
Email:
support@habitatstoreonline.com
Hours: 8am - 5pm CT
Large
Quantity & Affiliate Orders
Merchandise on this website is also available in larger quantities. This
may extend the delivery time. To ensure that the merchandise will arrive
when required, please check with us for a delivery date. These orders are
subject to a billable 5% variance over or under the quantity ordered.
Factory rush charges and actual freight may apply.
Most items
are also available with your own Affiliate logo embroidered or decorated on
them. Check out the Affiliate Source for all your Habitat for Humanity Affiliate needs! Click here to go to the Affiliate Source!
Brand & Logo Event Merchandise
Although we have offered you a wide variety of merchandise here, we realize
that not every specific need will be met. CAM has been fulfilling special
event logoed merchandise orders since 1980 and we are your reliable and
convenient source for competitive pricing and innovative ideas to meet both
your budget and delivery requirements. For fast and personal service,
please call us anytime during normal business hours or click on the
Special Orders link at the left.
How to
Shop in 10 Easy Steps
1. You can browse
product choices by choosing a specific Category name to see its products and
thumbnail images.
2. Anytime you are
looking at a small product image, you can click once to get a larger picture
with full text description and pricing information and sizes available on
Apparel.
*Any backordered
products or sizes are listed in Red once you have put an item into your
Cart. You may also select the "Check Stock" button to see how many are
currently available.
3. For quick ordering or
to source a selected range of items, use the Product Search feature
at the upper left to sort choices by
price range and/or category. You can also view inventory levels,
replenishment dates, and order most hard goods from here if there is not a
“Sized” comment in the On Hand column. For items with multiple color or
size choices, simply click the underlined SKU # at the left side to order.
4. When you have
selected an item, type in the quantity you want to purchase and then click
"Add to Cart" and either continue shopping or click on the "Checkout" button
that has now appeared below the item, in the Shopping Cart. You can also
click on "View Cart" or "Checkout" from the left side navigation bar, when
you are ready to submit your order.
5. At the Checkout
screen:
1) Verify your Ship To
address
2) Enter Credit Card
Number and type.
If you've been approved
for open account purchasing confirm the actual
Cost Center / Location Number that this order will be billed
Requires entry of
Login ID and Password
3) Please
fill in all requested fields and indicate Company Name when shipping to an
Office.
4) If there
is anything else you need to tell us, use the Comments/Special Instructions
text box at the bottom of this screen.
6. Click on "Submit
Order Securely" and your order is processed immediately! Your locations are
not charged until the order ships. If there are any backordered items, they
are billed at the time of shipment.
7. The next confirmation
screen will include your unique six-digit Order Number (needed for
correspondence about your order.)
8. Your e-mail address
will also receive an automated confirmation acknowledgement with all of your
detailed order information on it. You may want to print this e-mail and
refer to your Order Number and a direct website link to check your Order
Status, in case you need to follow up with Customer Service.
9. When your order has
shipped, you will receive another automatic e-mail -- Shipping Notification
that includes the tracking number(s), ship date, ship method (FedEx, UPS),
and a website link for on-line package tracking.
10. If you need to check
the status of your current orders, you click on the "Open Orders" on the
left side navigation bar. Then enter the Order Number or a date range to
view your order status.
Apparel Sizing Chart
Click
here (or at the footer of any
page) for a detailed Size Chart by style. Certain styles of garments may
vary slightly based on the manufacturers cut (oversized versus fitted). For
the best fit, please use this chart when ordering apparel items.
If you ever need
assistance or have a question about the website or a product, feel free to
contact the Program Department anytime.
support@habitatstoreonline.com
800-422-5914 (KC Area
913-378-0657)
Fax: 913-385-3033
C.A.M., Inc.
9221 Flint
Overland Park, KS 66214
Thank you and happy
shopping!
